Voice Recording
Voice recording is not just voice recording anymore, omnichannel recording, compliances, speech analytics, and quality management is the unit that voice recording would provide nowadays. Integrity Labs's voice recording solutions provide comprehensive solution to cover all the unit.
As the contact center needs to handle multiple communication methods with different communication channels, omnichannel recording provide a integrated platform for enterprise to have compliances and quality management in one place.
Our speech analytics solution offering analyze to all the calls and return the useful information for administrator to improve the performance of the agent.
